Frequently Asked Questions


Where are you located?

We are located at 496 Kanoelehua, Hilo, Hawaii 96720.

Cancellation Policy 

We offer full refunds to customers who notifies us of cancellation at least 7 days prior to the start of the tour. No refunds will be granted for cancellations within 7 days of the tour date. Notice must be given to info@hawaiigreentours.com

Refund Policy 

Approved refunds will only be given to customers cancelling 7 days prior to the start of the tour, severe weather that affects the safety of the tour, or if the ship cancels the port of call in Hilo, Hawaii.